To request support on any issue or complaint from the Foloosi Payment Gateway website, please follow the below steps:
Step 1:
Please login to the merchant panel and go to the ‘Support’ tab at the bottom of the left sidebar, and then click on ‘Tickets’ subheading. Then, in the Tickets Management dashboard, click on Add Ticket for the merchant to raise a ticket with their query or issue.
The ‘Support’ page can be directly accessed using the below link:
https://merchant.foloosi.com/support
Step 2:
Please select the appropriate Support Type in the Add Ticket web page by analysing whether the query or issue is Technical Related or Business Related.
Step 3:
As per the significance and importance of the query or issue, please select the appropriate Ticket Status – ‘Critical | High | Medium | Low’.
Step 4:
Please enter the appropriate headline in the Subject field to which the query or issue is related to.
Step 5:
Please provide us with the details of the query or issue elaborately in the Ticket Description field to help us understand the issue better and provide proper assistance accordingly to fix the issue.
Step 6:
Once all the details related to the query or issue are updated, click on Submit, and our support team will respond back on the ticket with the required resolutions, or if necessary, our team will contact the merchant on call or chat to help fix the issue.
Step 7:
Now, all the tickets raised will be visible in the Tickets Management dashboard. You can view the tickets by clicking on the View tab next to the ticket.
Here in the View tab, you will be able to see all the ticket details. The response and comments from our team will be visible in the Conversations section.
In the Ticket Status section, you can update the status as resolve or you can reopen the ticket if any issue or response is pending.
