Our team in Foloosi is prompt to provide proper assistance and solutions to resolve any technical and business-related queries or issues faced by the merchants to ensure the smooth functioning of business transactions through the Foloosi payment gateway.

 

To request support on any issue or complaint from the Foloosi Payment Gateway website, please follow the below steps:

Step 1:
Please login to the merchant panel and go to the ‘Support’ tab at the bottom of the left sidebar, where the merchant can raise a ticket to describe the issue faced.

The ‘Support’ page can be directly accessed using the below link:
https://foloosi.com/merchant/support/add

Step 2:
Please select the appropriate Support Type in the ‘Add Ticket’ web page by analysing whether the query or issue is Technical Related or Business Related.

Step 3:
As per the significance and importance of the query or issue, please select the appropriate Ticket Status – ‘Critical | High | Medium | Low’.

Step 4:
Please enter the appropriate headline in the Subject field to which the query or issue is related to.

Step 5:
Please provide us with the details of the query or issue elaborately in the Ticket Description field to help us understand the issue better and provide proper assistance accordingly to fix the issue.

Step 6:
Once all the details related to the query or issue are updated, click on Submit, and our support team will contact the merchant on call or chat to help fix the issue.